GoldStars DC is committed to providing the Highest Premium Handcrafted jewelry/watches to our customers. We offer Lifetime Warranty for purchases of Gold Plated/Vermeil jewelry. If your product damages, fades, or stops working under normal wear, the Warranty entitles you to a one-time replacement of the piece - free of charge. This Warranty is voided on any user damage issues (ie: scratches, accidental breakage, water damage). If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
We provide a warranty card with all purchases which will be needed to file a warrant claim with GoldStars DC. Our support team will review the condition of the item(s) to determine if it meets the warranty requirements. Our support team is here 24/7 to help you and to ensure all of our customers are 100% satisfied with their purchases.
*All Watches and Moissanite Jewelry are excluded from the lifetime warranty*
Customers are responsible for all shipping fees and a warranty claim fee of $9.99 USD.
Please send an email with the order confirmation number and a brief summary of the issue to our GoldStars DC Support team to file a warrant claim. Please include photos of the product.
*We reserved the rights to cancel the warranty coverage for any wrong claims, abusive language being used towards our customer representatives and any fraudulent charges or transactions.*
Thank you very much for shopping with us.
Phone: (202) 368-2577
Washington DC USA
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